Returns & Refunds

RETURNS

If you would like to return an item, please contact us by email at orders@thesette.com at your earliest convenience. 

Our policy lasts 14 days and if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt of proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable). 

Any item not in its original condition, is damaged or missing parts for reasons not due to an error 

Any item that is returned more than 14 days after delivery 

To return your product you should mail it to: 

Airbox Fulfillment
C/ The Sette
Unit 5 Communication Park
Steyning Way
Green Ln
Hounslow, TW4 6DL
United Kingdom

Please note that we are unable to cover shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on location, the time it may take for your exchanged product to reach you may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless the item is damaged upon delivery.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first at orders@thesette.com and send your item to: 

Airbox Fulfillment
C/ The Sette
Unit 5 Communication Park
Steyning Way
Green Ln
Hounslow, TW4 6DL
United Kingdom