SHIPPING

We aim to dispatch all goods that are in stock within 1-2 days from the order date and 3-5 days for international shipments. If you need the items sooner than this please email us on orders@thesette.com, and we will do our best to accommodate this for you. Where applicable, the customer is responsible for any duty and taxes that may be incurred.. 

For most orders, these are our standard shipping charges:

Please note that bulkier or made to order items might incur slightly higher shipping costs. Go to checkout to find out the exact shipping rate for your order.

 

DUTIES & TAXES

As a customer, you will be responsible for import duties/taxes incurred in your destination country / state. 

Please note that we don't have visibility of customs costs. We know this can be confusing, so feel free to ask us any questions via email orders@thesette.com 

 

RETURNS

If you would like to return an item, please contact us by email at orders@thesette.com at your earliest convenience. 

Our policy lasts 14 days and if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt of proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable). 

Any item not in its original condition, is damaged or missing parts for reasons not due to an error 

Any item that is returned more than 30 days after delivery 

To return your product you should mail it to: 

Airbox Fulfillment
C/ The Sette
Unit 5 Communication Park
Steyning Way
Green Ln
Hounslow, TW4 6DL
United Kingdom

Please note that we are unable to cover shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on location, the time it may take for your exchanged product to reach you may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless the item is damaged upon delivery.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first at orders@thesette.com and send your item to: 

Airbox Fulfillment
C/ The Sette
Unit 5 Communication Park
Steyning Way
Green Ln
Hounslow, TW4 6DL
United Kingdom

 

TRADE & CORPORATE GIFTING 

Please contact info@thesette.com to take part in our trade program. Any inquiries about corporate gifting can also be made at info@thesette.com. 

If you have any further questions or comments, please do not hesitate to contact us at: customerservice@thesette.com