Returns – Non Faulty Products
If you have received a product and it is not faulty or mis-described then you may return the order and obtain a refund for that product provided you notify us in the manner set out and within the period set out in the section below.
For returns or exchanges of your order please follow these steps:
- Email firstname.lastname@example.org and quote ‘Return’ or ‘Exchange’ as well as your unique order number and reason for return within 14 days of receipt. All sales will be final after 14 days of purchase.
- Goods must be received back to us within 7 days of the authorisation being granted.
- Goods should be returned unused and packaged as per the original order with all the original inner and outer packaging.
- It is your responsibility to cover postage costs for returns and exchanges. Please make sure to use an insured shipping method as we are unable to refund or exchange items that are damaged or lost in the post.
Please note we do not refund shipping costs, taxes or duties incurred.
If items meet our return terms, the sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.
Please note it can take up to 30 days for the money to appear in your account.
Returns – Faults and Mis-Described Products
Please note that we will not accept returns and provide refunds if a fault arises from fair wear and tear, wilful or accidental damage, negligence by you or a third party, abnormal or inappropriate storage or working conditions or maintenance, failure to operate or use the products in accordance with the user instructions, misuse or alteration or repair of the products by you or a third party that is not authorised by us or the manufacturer.
You should provide us with proof of purchase when seeking to return a faulty or mis described time. You will need to arrange for the return of the item(s) to us. We will inspect all items that we receive from you. We will offer to arrange to replace the product with a new one or reimburse you for the full costs of the item (but not the value of any promotional code(s) used) to your original payment method within 30 days of our receipt of the faulty or mis-described item.